MCLEAN, Va.—A digital personal assistant is now available to help credit card customers.
Capital One has launched a text message-based chatbot named “Eno” that can help manage customers’ credit card and bank accounts.
Eno is “one” spelled backwards.
“Eno works a lot like Siri or Alexa, only you interact with the assistant via SMS chat instead of just by voice,” explained Bill Hardekopf, CEO of LowCards.com, Birmingham, Ala. “Also, unlike Siri or Alexa, Eno’s only function is to allow users to manage their Capital One bank accounts and credit cards via text message.”
Eno can:
- Check account balances for Capital One credit cards or checking and savings accounts
- Review transaction history
- Remind cardholders of upcoming due dates
- Share available credit and credit limit
- Allow cardholders to pay their credit card bill and provide a payment history
- Provide a routing number
“Not only can Eno respond to natural speech, it also recognizes certain emojis,” noted Hardekopf. “For example, it will respond to the ‘bag of money’ emoji with an account summary or send a ‘thumbs up’ to confirm payment. You can also use abbreviations, such as ‘Bal’ to check your balance.”
While cardholders cannot yet send money using Eno, Capital One said they are working on this feature and hope to add it soon, said Hardekopf, who added that Eno is not yet available to all Capital One customers.