BOISE, Idaho–Technology Credit Union, which is based in San Jose, Calif., has made its first foray into Idaho with the opening of a virtual branch.
The facility was opened via a virtual event at which speakers included Boise Mayor Lauren McLean and other officials.
“We’re excited to open our Virtual Branch in Idaho and formally expand outside our borders for the first time,” said Tech CU CEO Todd Harris. “Treasure Valley, and Boise in particular, have been a goal of ours for several years now. Not only are the people who live there super friendly, but it is a burgeoning technology hub with a rapidly growing population, and a strong concentration of well-respected employers, making it an ideal location for Tech CU.”
According to the credit union, the Virtual Branch allows members to receive the “same high-touch, personalized face-to-face banking experience they typically receive in person, from the comfort of their homes.”
Virtual Branch members can talk to an expert virtual banker about their banking questions and can take care of the types of transactions typically done at an in-person appointment including credit card and loan requests, account or debit card issues, savings/CD requests, IRA/HSA, and more, the credit union added.
Refining the Model
“Consumers are used to doing many things virtually now, and banking is no exception,” said Robert Reed, the Chief Retail Banking Officer at Tech CU. “We’ve spent the past year and a half refining our Virtual Branch model across our entire field of membership and are confident we can deliver the same in-person experience our members have come to expect in a virtual way.”
The $4.5-billion Tech CU has more than 160,000 members.
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