WASHINGTON–There is broad support for having the Federal Communications Commission (FCC) delay creation of any call blocking safe harbors, CUNA has told the agency in a letter.
CUNA’s comments are in response to other comments received on the FCC’s “Notice of Proposed Rulemaking to Target and Eliminate Unlawful Robocalls,” which CUNA said it believes could affect legitimate communications between credit unions and members.
“CUNA respectfully urges the Commission to delay the creation of any safe harbors and to require call blocking programs to have in place transparent, effective, fast and free mechanisms to reverse erroneous blocking of legitimate calls,” CUNA’s letter reads. “These mechanisms are necessary because the Commission lacks authority to authorize the blocking of legal calls.
“Finally, the Commission should move expeditiously to establish a centralized critical calls list that includes numbers used to disseminate fraud alerts or other time-sensitive financial information,” it adds.
SHAKEN/STIR Framework
CUNA filed its initial comments July 24, calling on the FCC to direct voice service providers not to block “unsigned” calls under the SHAKEN/STIR framework, until the framework is fully implemented.
SHAKEN/STIR is a technology standard that uses digital certificates to verify that the calling number is accurate and has not been spoofed.
CUNA noted it has also called for the creation of robust challenge mechanism to promptly reverse erroneous call blocking, as well as for the FCC to establish a centralized “critical calls” list that includes fraud alerts and other vital, time-sensitive financial information.