WASHINGTON—Commenters on the TRACED Act widely support the call for a notification requirement whenever a call is blocked by a voice provider, CUNA, NAFCU and other organizations wrote in reply comments to the Federal Communications Commission.
CUNA, NAFCU and the other associations initially submitted comments to the FCC Aug. 31. The latest comments are in response to a review of all the comments initially filed with the FCC for the rulemaking.
The TRACED Act requires the FCC to ensure robocall blocking services are provided to consumers with transparent and effective redress options for callers whose calls are erroneously blocked.
The reply comments note:
- A wide range of commenters support establishing a per-call, real-time notification requirement, and commenters noted this is required to fully implement the TRACED Act’s requirement for transparent and effective redress
- The FCC’s record demonstrates the need for prompt and effective redress deadlines to quickly alleviate potential consumer harms
- The same notification and redress must be available for erroneous adverse labeling as well, since consumers are unlikely to pick up calls mistakenly labeled as “spam”
Objections ‘Lack Merit’
The reply comments also note that objections to the notifications lack merit.
The organizations noted that while there is substantial evidence the notification is needed, no voice service providers have provided evidence that the notification would be burdensome and there is no evidence that call blocking notifications would increase unlawful behavior, despite comments to the contrary.