CU Trade Groups Join With Others in Support of FTC on ‘Impersonations’

WASHINGTON—The credit union trade groups have joined several other trade organizations in expressing support for a Federal Trade Commission proposal to prohibit the impersonations—or providing the means to impersonate—government and businesses.

CUNA and NAFCU are now asking the agency to finalize the proposal as soon as possible, and once finalized, to initiate enforcement actions.

“We believe existing remedies are currently insufficient to stem the ever-increasing tide of impersonation scams,” the letter reads. “Bad actors regularly impersonate banks, credit unions, other financial service providers, healthcare companies, and other legitimate callers by illegally ‘spoofing’ phone numbers belonging to these businesses.”

The Specific Requests

In the letter, the organizations also:

  • Urged the FTC to impose liability on telephone companies that provide consumers with unauthenticated and falsified Caller ID information in the consumer’s Caller ID display
  • Encouraged the FTC and Federal Communications Commission to investigate mobile applications that allow a user to spoof an outgoing number to determine the purpose for which they are being used and to publish the findings
  • Asked the FTC to state clearly in its final rule that the mere provision of a payment service that is used by a bad actor to perpetrate the unlawful impersonation of a government or business would not constitute providing the “means and instrumentalities” of the unlawful impersonation.

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