WASHINGTON—CUNA, NAFCU and other organizations are reporting they have met with new Federal Communications Commission (FCC) Commissioner Anna Gomez and her staff about the FCCs recent Report and Order on illegal automated text messages and ongoing proceedings regarding revocation of consent under the Telephone Consumer Protection Act (TCPA).
The organizations said they expressed support for the robotext order, and asked that the FCC specifically seek comment on whether it should adopt the same general redress protections for erroneously blocked text messages as are required.
Recommendations Made
According to the organizations, these include:
- Providing notification of blocking
- Providing a single point contact that is readily available on the provider’s public‐facing website
- Resolving disputes within a reasonable period of time, and at a minimum, providing an update within 24 hours
- Promptly lifting blocking upon a creditable claim of erroneous blocking.
Removing Bad Actors
They groups said they also shared support for actions to remove “bad actors” and illegal calling and texting traffic from the network, noting credit unions, and other financial services providers make informational calls to their customers, often providing critical information such as fraud alerts, past‐due notices, and payment reminders.
Your Best Holiday Shopping Offer is Here!
The biggest, best and freshest news reporting in credit unions remains free! Each morning CUToday.info delivers its daily Fresh Today news update offering the latest headlines and breaking news right to your email, with the easy-to-read headlines format allowing you to click on the stories that interest you most in order to learn more. So stop paying those bank-fee-like subscription prices from other so-called “news” publications!
If you haven’t yet signed up for the new email solution on which CUToday.info has partnered with ResponseGenius, you can do so here. Signing up requires less than one minute of your time—and it’s free!
Please note that after signing up you may need to go to your Spam/Junk folder and mark the morning headlines email as safe. CUToday.info does not provide its list of readers and emails to outside parties, and we will not be contacting you to sell you an extended warranty or sending you any links so you may cash in on an inheritance you didn’t know was coming.
And did we mention it’s free?