WASHINGTON—The CFPB should establish a strong verification process for its consumer complaint database, America’s Credit Unions’ James Akin wrote to the Bureau in response to a CFPB request for comment on the issue.
“While the objective of these surveys is commendable, we are concerned about potential harm that might arise from data inaccuracies, particularly given the deficiencies in the Bureau’s current consumer complaint collection,” Akin wrote, stating the current system has significant issues that “call into question the reliability” of the data, including a lack of verification, allowing for potentially inaccurate or even false complaints, and a frequent lack of context.
‘Unique Position of Credit Unions’
“The CFPB should consider the unique position of credit unions and the potential damage that inaccurate or misleading complaint data can cause to these relationship-based financial institutions,” Akin wrote.
In addition to establishing a robust verification process to confirm the accuracy and legitimacy of consumer complaints, America’s Credit Unions the CFPB in its letter that it should refrain from using data from these new surveys or the existing complaint database for any “public disclosures, publications, or as evidence in supervisory or rulemaking procedures until a thorough verification system is implemented.”
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