WASHINGTON–The Consumer Financial Protection Bureau is reporting approximately 12.3-million people used its online and print educational materials during 2019. The number exceeded the target by more than four-million, according to the agency.
As part of its financial literacy report for fiscal year 2019, the Bureau said users of its educational resources included parents and young children, college students and student loan borrowers, older Americans and their family caregivers, servicemembers, veterans and their families, and traditionally underserved consumers.
Among other findings released by the agency:
- Approximately 80% of “Ask CFPB” users, which allows consumers to ask questions about personal money management, rated answers as “helpful.” The agency said its target was 85%.
- The CFPB said it also missed its target when it came to the percentage of “confidence” level of social services staff trained in discussing core financial management topics with clients after using the bureau’s “Your Money, Your Goals” training. The goal had been 35%, but the final number was 24%.
- The CFPB said there were 52,703 downloads of tools/papers/materials for educators serving adults (its target was 50,000).
For the full report, go here.