WASHINGTON–The CFPB may be the subject of outspoken complaints, especially from banks, credit unions and members of Congress, but its employees like their jobs even if they don’t feel they are often recognized for the work they do.
A survey of employees conducted by the CFPB found they enjoy the work, say they have the information needed to do their jobs, have feelings of personal accomplishment, and feel they are encouraged to come up with new and better ways of doing their jobs, the CFPB said.
Moreover, more than 90% of those who responded to the survey indicated they “strongly agreed” or “agreed” that “the work I do is important.”
The survey did find some unhappiness among CFPB employees, especially over the issue of how promotions, pay increases and recognition are handled by the agency.
The CFPB conducted the survey during the summer of 2017.
Among the findings:
- When asked, “I know how my work relates to the agency’s goals,” 89.9% of respondents agreed or strongly agreed
- 86.9% agreed/strongly agreed that they “like the work I do”
- 83% agreed/strongly agreed they had enough information to do their jobs well
- 82.9% agreed/strongly agreed that their work “gives me a feeling of personal accomplishment”
- 29.1% said they “disagreed/strongly disagreed” that “promotions in my work unit are based on merit”
- 32.1% said they “disagreed/strongly disagreed” with the statement “pay raises depend on how well employees perform their jobs”
- 30.3% said they disagreed/strongly disagreed that “employees are recognized for providing high-quality products and services”
- 66.9% said agreed/strongly agreed that they were satisfied with their pay.