CHARLOTTE, N.C.—Bank of America counts 38-million digital banking users as of Q3 2019, marking a 5% year-over-year increase.
The firm also has 28.7 million active mobile banking users, marking a 10% annual increase, flat with Q2 2019's 10% year-over-year growth in active mobile users, Business Insider said.
BofA's digital channel now accounts for 26% of total sales, with mobile representing over half of these digital sales.
“For context, BofA's digital sales are nearly consistent with JPMorgan Chase's,” Business Insider said.