NEW YORK—Legal obstacles to surcharges on credit card transactions have been dropping for much of the past decade as courts continue to rule that the surcharges are permissible, Pymnts.com reported.
“This is good news for merchants looking to increase their income by a few percentage points and cover their card processing costs, but other obstacles remain, including consumers’ aversion to paying surcharges,” Pymnts.com said.
Pymnts.com reported its analysis of recent data found that most consumers, when faced with a surcharge at the point of sale, will tend to pay it with relatively “minor damage” to their satisfaction with the merchant.
“Despite the opposition most cardholders express toward surcharges, 85% of credit card users pay these fees when facing them. Cardholders in that situation find another payment method just 14% of the time and will leave the store only in rare instances,”Pymnts.com stated. “Our data indicates that merchants will need the right approach to reap the benefits from surcharges without compelling customers to switch their business to other merchants.”
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