SAN BERNARDINO, Calif.–The $960-million Arrowhead Credit Union has selected the Omnix Lobby Tracker solution from FMSI, a provider of branch software.
Arrowhead CU will use FMSI’s software to better track employee interactions with account holders and improve their member service experience in their 11 locations.
FMSI said its Omnix Lobby Tracker helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration). With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI said its sophisticated application is transforming how financial institutions are managing their lobbies.
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” said W. Michael Scott, CEO/chairman of FMSI. "FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."