NEW YORK—What’s the latest on consumers’ big shift to digital delivery?
A recent survey of mobile banking customers by S&P Global Market Intelligence has found about 51% of respondents said that they were visiting bank branches less frequently due to the pandemic.
Of those, more than 65% said they were also using mobile apps more frequently, the ABA Banking Journal stated in its analysis.
That trend is expected to continue, with about 88% of survey respondents who reported using their mobile apps more frequently during COVID-19 saying that they anticipate continuing or increasing current usage levels once the pandemic officially ends.
The most popular mobile app feature for new users was photo check deposit, followed by account-to-account money transfer, bill payment and peer-to-peer payments.