GLENDALE, Calif.--Los Angeles Federal Credit Union has introduced “Angie,” a 24/7 virtual assistant the credit union said has been programmed to answer many frequently asked questions and conduct transactions.
LAFCU said members can chat with Angie from its website and speak with her when calling.
To chat, members can click on the Angie avatar on the lower right of web page, then type their questions into the chat window to get rapid replies. In the mobile app and online banking, there is a chat bubble with the same functionality.
Call & Chat
To speak with Angie, members can call (877) 695-2328 and the chatbot will answer members’ spoken questions and help members conduct simple transactions on LAFCU accounts, LAFCU said.
“Angie will connect you with a live representative when needed or requested, during business hours,” the credit union told members.
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