CHICAGO–The CUNA Operations & Member Experience Council and Technology Council presented their annual awards during the groups’ joint annual meeting here.
Winners of Technology Council Best in Show
The Excellence in Technology Awards recognize credit union technology professionals who have shown outstanding commitment and innovation in their field. This year’s winners included:
- WSECU in Olympia, Wash., for its “Digital Lending Transformation” entry (assets > $500 Million)
- Lone Star Credit Union in Dallas, for its “Dream Big and Go For It! Technology is a Game Changer no matter your Size” entry (assets < $150 Million)
- Merck Sharp & Dohme Federal Credit Union in Chalfont, Penn., in collaboration with Fiserv, for their “Going Big on Biometrics” entry (assets > $500 Million)
- OCCU in Eugene, Ore. for its “OCCU Member 360” entry (assets > $500 Million)
- WSECU for its “Digitizing Member Engagement” entry (assets > $500 Million)
Winners of O&ME Council Best in Show
The Excellence in Operations & Member Experience Awards are likewise awarded to professionals who have facilitated unique, innovative or otherwise outstanding approaches to member service at their credit unions. This year’s winners included:
- Verve, a Credit Union in Oshkosh, Wis., for its “Anatomy of a Servant Leader” entry (assets > $500 Million) in the Sales and Service Management category
- BCU in Vernon Hills, Ill., for the Contact Center / E-Support Operations category for its “BCU Stands Up Puerto Rico Call Center” entry (assets > $500 Million)
- One Detroit Credit Union in Detroit, won in the Miscellaneous category for its “Root Awards” entry (assets < $150 Million)
- GECU in El Paso, Texas, won in the Miscellaneous category for their “Enriching Member Waiting Queue” entry (assets > $500 Million)
- Alliant Credit Union in Chicago, won in the Sales and Service Management category for its “BE...........” entry (assets > $500 Million)
Professionals of the Year
The Professional of the Year Award for both the CUNA Operations & Member Experience Council and the CUNA Technology Council recognizes the individuals who exemplify excellence in all aspects of operations and member experience and information technology. This year’s winners:
- 2019 Operations & Member Experience Professional of the Year: Kristin Steede, VP-Learning & Development with Verve, a Credit Union in Oshkosh, Wis.
- 2019 Technology Professional of the Year: Donald Blair Elzinga, senior software developer with OCCU in Eugene, Ore.
Community Contributor Awards
The Top Community Contributor Awards recognize the value and expertise shared with peers through collaboration within the CUNA Councils Community. This year’s winners include:
- CUNA Technology Council winners: Richard Borden, VP of IT/ISO with Blackhawk Community Credit Union in Janesville, Wis.; Michael Parks, VP of Information Technology with Suncoast Credit Union in Tampa.
- CUNA Operations & Member Experience Council winners: Amy Beaumont, VP of Consumer Loans & Member Service with Black Hills Federal Credit Union in Rapid City, S.D.; Rosalyn Hudson, VP of Member Service Operations with Sharonview Federal Credit Union in Fort Mill, SC
Finally, Vendor Speed Rounds provided fast-paced, high-impact opportunities for exhibiting vendors to showcase and demonstrate their products and services to conference attendees. This year’s Best of Show winner was Glia.