WASHINGTON – A new report has identified the top 10 consumer complaint categories made to agencies during 2022, and not surprisingly financial-related issues are in the top three.
According to research released by the Consumer Federation of America (CFA), state and local consumer agencies recovered more than $743 million for consumers and handled nearly 600,000 complaints in 2022.
“It is no surprise that auto sales and repair are the number one complaint category, now for the seventh year in a row,” said Erin Witte, Director of Consumer Protection. “Consumers rely on cars to get to work, school, doctors’ appointments and more, and these agencies serve a critical role to help consumers when they have suffered harm at the hands of dealers and repair shops.”
The report is based on information from 36 agencies in 25 states. Agencies responded to a survey from CFA asking for their top ten complaint categories and their greatest achievements for the year, and agencies also provided “real life examples” of complaints from consumers.
The Top 10 List
The CFO said the top 10 complaint categories made to agencies in 2022 are:
- 1 – Auto Sales & Repair
- 2 – Home Improvement Repairs and Contractors
- 3 – Consumer Debt & Credit
- 4 – Retail Purchase Issues
- 5 – Landlord Tenant
- 6 – Frauds and Scams
- 7 – Healthcare/Wellness
- 8 – Home Furnishings & Appliances
- 9 – Utilities
- 10 – Travel & Moving
The full 2022 Consumer Complaint Survey Report is available here
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