SHREWSBURY, Mass.—Thirty percent of U.S. adults would feel comfortable using a voice-activated conversational interface provided by their bank or credit union to pay a bill or make other banking transactions by speaking to this interface and providing verbal instructions, according to a recent report from Mercator Advisory Group.
Young adults and high-income earners are especially interested in using such an interface, according to a consumer survey in the report—Digital Banking: Shift to Smartphones May Require New Support—which finds that roughly half of them would feel comfortable doing so, Mobile Payments Today reported.
The report also revealed that the percentage of U.S. consumers performing banking activities by smartphone or tablets rose to 65% in 2016, up from 60% in 2015 and 58% in 2014. The percentage using mobile to make bank transactions—such as paying bills from an FI's website, transferring funds to another person's account, or depositing checks—has risen to 45% of U.S. adults, up from 41% in 2015 and 36% in 2014, Mobile Payments Today noted.
Mercator surveyed 3,000 U.S. adults with banking relationships.