WASHINGTON--The importance of strengthening protections against illegal robocalls and robotexts while ensuring legitimate businesses can continue to communicate effectively with their customers and members was stressed by America’s Credit Unions in a letter sent in advance a House Energy and Commerce Subcommittee on Oversight and Investigations hearing this week.
“Preventing erroneous blocking and mislabeling of legitimate calls and messages is essential in maintaining trust in our communications systems,” wrote America’s Credit Unions President/CEO Jim Nussle. “Credit unions, like other financial institutions, need reliable communication channels to serve their members effectively.”
To help maintain legal communication and minimize unintended blocking or mislabeling for legitimate businesses, America’s Credit Unions said it supports developing and implementing standardized protocols.
"This includes Rich Call Data (RCD), which would enhance call authentication and provide consumers with clear, trustworthy information about where any communications originates," ACU said.