WASHINGTON—The Federal Trade Commission is seeking public comment on a proposed qualitative survey of consumers to learn about their experiences in buying and financing automobiles at dealerships.
The comments will be considered before the FTC seeks clearance for the survey from the Office of Management and Budget, in compliance with the Paperwork Reduction Act.
“Since 2011, the agency has brought more than 25 cases in this area, including a law enforcement sweep of 10 actions against auto dealers for deceptive advertising, and a federal-state effort that yielded more than 200 actions for fraud, deception, and other illegal practices,” the FTC stated. “The survey is designed to assist the FTC by providing useful insights into consumer understanding of the automobile purchasing and financing process at the dealership.”
The FTC said it is inviting comments on whether the proposed consumer survey, which will include consumer interviews and receipt of consumers’ purchase and finance documents, is necessary and useful; the accuracy of estimates of the burden on consumers to be surveyed; ways to enhance the quality of the information to be collected; and ways to minimize the burden of collecting information.